Knowledge Base

Session Credits (a.k.a. Class Passes) allow your customers to purchase credits for upcoming sessions, for use whenever they like.
In the case that a parent has multiple children, the credits will belong to the parent, rather than each child having their own set of credits.

Customers can only purchase credits if paying online. If you haven't yet enabled online payments, you must do so first.

How to Sell Session Credits

In your Bookaby Dashboard / App, head over to Setup > Session Credits and click the button.

The form contains the following fields...

Bundle Name
This is the description that customers will see when purchasing credits.
i.e. 10 Dance Classes

Session Type
The type of session that the credits can be used for (found in Setup > Session Types)
It's important to note that credits do not factor in the price of a session. If sessions of the same Session Type have different prices, consider adding new session types, and either amending existing templates or creating new templates for future sessions.

Credits
The number of credits the customer will be purchasing. One credit per session.

Price
The price the customer will pay for this bundle of credits.

Enabled
Whether this bundle should be listed for purchasing on your booking page.
Note that this controls whether these credits are on sale. It does not stop customers from using credits they've already purchased.

How Customers Purchase Credits

Customers can view all credit bundles that you offer by viewing the Shop tab of your Booking Page.

When viewing a session that has credit bundles available, your customers will also see a Buy Credits button next to the Book Now button, which will take them to the Shop page when clicked.

How To View the Credit Balances of your Customers

Head to Setup > Session Credits > View Credit Balances button.

Here you will see an overview of each session type along with the credit balances for each customer who's purchased credits.

How To Manually Add or Remove Credits for a Customer

You can manually adjust the credit balance for a customer in a number of ways...

• Viewing a booking that the customer has made. You will see a Manage Session Credits button.
• Viewing an order that the customer has made (if the order contains session credit usage). You will see a Manage Credits for this Order button.
• Searching for the customer in the Data tab > Search tab. You will see a Manage Session Credits button.
• View the session credit balances of customers who've purchased credits (details above), and click the Manage buttons

When viewing the Session Credits for a customer, you will see their balances for each Session Type, along with a history of their credit records (purchases and usages).
You will also find an 'Add/Remove Credits' button which allows you add or remove credits at your discretion.

Handling Refunds

If you need to refund a customer for their purchase of credits, you must first refund the customer's transaction (this can be in full, or a partial refund), then adjust their credits accordingly (see section above).

Restrictions When Using Credits

Credits cannot be used with:
- Term Group bookings.
- Price Modifiers that increase price. Any non-applicable price options will be disabled when making a booking.
- Discounts. Bookings made using credits will not be factored in when calculating discounts.
- Ticket sessions.
- Trial sessions.
- Drop-In bookings.

Note: Credits that have been purchased can still be redeemed even if the credit bundle has been disabled or deleted.