Knowledge Base

Depending on what you're needing to do, there are two ways in which you can contact your customer base.

Email attendees for a specific session

To email customers booked on to a session, click the Actions Button and choose 'Email Attendees/Parents'.
This is a useful way to announce to your current customers that there's new sessions available for booking.

Customers will receive an email from no-reply@bookaby.co.uk containing your message, however the email will contain your email address for reference as well as have the 'reply-to' set as your email address, so if they do click Reply, their email will go to you.

Recipients of your email will not be able to see who else received the message.

Email entire customer base

If you're looking to email everybody who's ever made a booking, we recommend using Mailchimp to manage your mailouts.
Bookaby can automatically add your customers to your Mailchimp account. To set this up, visit Data tab > Sync tab and see the Mailchimp section.

Note that Bookaby will only sync customers who have given mailing list consent. If you would like all customers to appear in your Mailchimp account, regardless of mailing list consent, you will need to use the Import Contacts feature within Mailchimp.

If you would like to import your entire customer base, you can use the Customers report. See the article on how to View Reports for more information.