Data Policy

Bookaby is an online booking platform owned by Bookaby Ltd, company number: 12379436 

This privacy policy will explain how Bookaby uses the personal data we collect from you when you use our website and PWA (progressive web app).

This document consists of the following sections:

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing
  6. What are your data protection rights?
  7. What are cookies?
  8. How do we use cookies?
  9. How to manage your cookies
  10. Privacy policies of other websites
  11. Changes to our privacy policy
  12. How to contact us
  13. How to contact the appropriate authorities 

 

1. What data do we collect?

Bookaby collects the following data that is identifiable to you:

  • Personal identification information (Name, email address, phone number)
  • Personal information regarding any child account that you register (name being the only required field, but optional fields including nickname, dietary, emotional and physical notes)  

Bookaby also collects the following anonymous data which does not personally identify you, but allows us to track user preferences and experience:

  • IP address
  • Details of your activity on our website, tracking your page views including date/time and time spent on each page

 

2. How do we collect your data?

The majority of data that Bookaby collects about you is provided by yourself when you:

  • Create an account and register for our service
  • Create a booking
  • Contact us
  • Make a payment

 

We collect data from you automatically when we retain information such as:

  • Your IP address
  • The number of times you visit the website
  • The pages you visit, and the length of time you spend on the pages

 

We also work with organisations that provide services such as payment processing and website analytics, such as:

  • Stripe
  • Hotjar
  • Google Analytics
  • Google Drive
  • Mailchimp

 

3. How will we use your data?

Bookaby will use your data:

  • To allow you to book a session/event/term
  • To provide you with information about your bookings
  • To provide service managers with information about your bookings
  • To process your payment
  • To contact you about a request you have made
  • To send you information about changes to our service or website
  • To send you marketing information (if you have opted in)
  • To comply with any legal obligation
  • To get your feedback about our service
  • To improve our service (data analysis, trouble shooting, research about user experience)
  • To manage and monitor our website and service security and safety

We take your data privacy seriously and only use your data in limited, legal circumstances.

 

4. How do we store your data?

All data retained by the Bookaby system is stored and backed up in UK datacenters.  Backups are retained for no longer than 28 days and are used only in data recovery situations.

Bookaby will keep your data while you continue to use the service.  After two years of inactive use (no interaction with the system) we will inform you by email that we intend to close your account.  If we do not hear otherwise, we will proceed to close your account permanently.

Booking PWA: We use Local Storage mainly to persist state information, such as session data.

Manager PWA: Our Manager PWA uses a combination of Local Storage and IndexedDB technology to facilitate the operation of the system.

We use Local Storage mainly to persist state information required for the functioning of the application.

IndexedDB is used to store a local copy of data entities within the system.  This includes but is not limited to Session data, Term data, Customer data and Order data.  We have taken extensive measures to keep personal data safe by encrypting personally identifiable data within IndexedDB.

 

 

5. Marketing

Bookaby would like to send you information about products and services of ours that we think will enhance your experience and benefit you, but only when you have agreed to receive such information. Depending on the data provided, we may send you this information by email or post. If you want to opt out of this contact you are free to do so at any time by clicking an Unsubscribe link at the bottom of emails. 

 

6. What are your Data Protection Rights?

Bookaby would like to make sure you are fully aware of all your data protection rights. 

Every user is entitled to the following:

  • The right to access – you have the right to request Bookaby for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – you have the right to request that Bookaby correct any information you believe is inaccurate. You also have the right to request Bookaby to complete information you believe is incomplete.
  • The right to erasure – you have the right to request that Bookaby erase your personal data, under certain conditions.
  • The right to restrict processing – you have the right to request that Bookaby restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – you have the right to object to Bookaby’s processing of your personal data, under certain conditions.
  • The right to data portability – you have the right to request that Bookaby transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at: support@bookabyapp.com

 

7. What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  

 

8. How do we use cookies?

Bookaby uses cookies to improve your experience on our website/PWA by tracking usage to understand how you use our website.

We use the following Third-party service providers that may also use cookies to provide their service.

  • Stripe

 

9. How to manage cookies

You can set your browser not to accept cookies, however, it might be that some of our website features may not function as a result.

 

10. Privacy policies of other websites

Bookaby contains links to other websites. Our privacy policy applies only to our website and PWAs, so if you click on a link to another website, you should read their privacy policy.

 

11. Changes to our privacy policy

Bookaby keeps its privacy policy under regular review and places any updates on this web page.

 

12. How to contact us

If you have any questions about Bookaby’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email at the following address: support@bookabyapp.com

 

13. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Bookaby has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office:

·        Website: ico.org.uk

·        Telephone: 03031231113

·        Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

 

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